Help Center

GENERAL

Frequently Asked Questions

Operation hours

How do I place an order?

Can I order via phone/ WhatsApp?

Can I just walk in and purchase?

Can I change my order details (date/address/message)?

How long does delivery take?

Delivery charges

I have 2 orders to send to 2 different receivers in a same place, how should I place my order?

I have 2 orders to send to 2 different locations, how should I place my order?

I forgot to add a discount/coupon code before payment.

How can I track my order?

Why is my delivery late?

My order arrived damaged/ incorrect item. What can I do?

What if the recipient is not at home/office at the time of delivery?

What if I’m dissatisfied with the order?

Can I cancel my order?

Can I order a large number of the same gifts? Is there any discount price for in bulk?