At Granny Doris, we pride ourselves on the quality of our products and services. But it is important to remember that fruits and flowers are perishable, natural product that will react to their immediate indoor environment and external weather conditions. We only can ensure the freshest and highest quality fruits and flowers are hand selected and bought each day. Unfortunately once we dispatch our products a number of changes in condition may result in their longevity being reduced. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the fresh products. With all the possible variables, it is difficult to guarantee the quality in every case. Also, we cannot guarantee the texture, shape, colour, sweetness or the taste of the fruits as it's natural plant from the tree, as well as the flower products.
However, if you are really unhappy with your order, please tell us more by email to us at firstname.lastname@example.org with photo as evidence within 3 hours after receiving as to ensure fairness and reasonable to judge from the condition.