JOB VACANCY - CUSTOMER SERVICE

Customer Service Position Available – Petaling Jaya

Do you have a passion for flowers and beautiful gifts? Granny Doris is looking for friendly and enthusiastic individuals to join our team! If you enjoy working with people, have great communication skills, and love blooms, apply online today.

Responsibilities:

  • Manage daily orders and ensure smooth delivery arrangements
  • Contact customers to coordinate deliveries and scheduling
  • Collaborate with the operations team to optimize order fulfillment and ensure timely deliveries
  • Handle customer inquiries and assist with customized orders
  • Assist customers with manual offline orders
  • Respond to feedback, comments, and reviews on Google and social media platforms
  • Provide exceptional customer service by addressing any issues or concerns promptly

Job Requirements:

  • Diploma or higher, preferably in a related field
  • At least 1 year of experience in customer service or customer relations
  • Proficiency in English and Bahasa Malaysia (Mandarin is a plus)
  • Skilled in Microsoft Excel, Word, and PowerPoint
  • Strong problem-solving, communication, and interpersonal skills
  • Pleasant personality, able to work independently in a fast-paced environment
  • Willing to work overtime during peak seasons (CNY, Raya, Valentine’s Day, Mother’s Day, Christmas)
  • Able to work a 6-day workweek
  • Must have own transport and be able to commute to our office at Petaling Utama Avenue

Compensation & Benefits:

  • Basic salary: RM2,500 – RM3,500 (based on experience and capability)
  • EPF, SOCSO, EIS, OT, OT meal allowance, attendance allowance, medical allowance, annual leave, performance bonus, and company trips
  • Employee discounts on company products
  • Flexible work arrangements
  • Career growth opportunities

Working Hours:

  • Monday – Friday: 9:30 AM – 6:30 PM
  • Saturday: Early release at 4:30 PM (if tasks are completed)
  • Sunday & Public Holidays: Closed

Working Location:
Petaling Utama Avenue, Jalan PJS1/50, Petaling Jaya, Selangor, Malaysia
(Within a 10-minute drive from Sunway, Subang, and Old Klang Road)

Interested candidates are invited to apply via our online application form below. Only shortlisted candidates will be contacted for an interview.