JOB VACANCY - CUSTOMER SERVICE

Join Granny Doris' Team!

Customer Service and E-commerce Executive Positions Available in Petaling Jaya

• Customer Service Executive
• E-commerce Executive

Customer Service Executive Responsibilities:

• Manage daily orders and ensure smooth delivery arrangements.
• Contact customers to coordinate deliveries and scheduling.
• Collaborate with the operations team to optimize order fulfillment processes and ensure timely delivery.
• Handle customer inquiries and customize orders.
• Assist customers with manual offline orders.
• Respond to feedback, comments, and reviews across Google and all social media platforms.
• Provide exceptional customer service by addressing any issues or concerns promptly and effectively.

Job requirements:-

• Diploma and above, preferably in a related field of study.
• At least 1 year of work experience, preferably in a customer service or customer relations-related field.
• Good command of written and spoken English and Bahasa Malaysia. Mandarin language skills are a plus.
• Skilled in Microsoft Excel, Word, and PowerPoint.
• Excellent problem-solving skills with good communication and interpersonal skills.
• Pleasant personality, able to work in a fast-paced environment and work independently.
• Willingness to work overtime during peak seasons, such as days before CNY, Raya, Valentine’s Day, Mother’s Day, and Christmas.
• Able to work a 6-day workweek.
• Must be able to commute to our office at Petaling Utama Avenue with own transport.
• Full-time, permanent position.

E-commerce Executive Responsibilities:

• Manage all aspects of the Granny Doris e-commerce website and marketplace operations, including but not limited to product listings, website content, maintenance, and updates.
• Monitor vendors' product listings to ensure compliance with company policies and restrictions.
• Coordinate with vendors to address any issues related to product quality, pricing, or fulfillment.
• Plan, propose, execute, and implement online marketing campaigns via various social media platforms (Facebook, Instagram, TikTok, YouTube, etc.) to drive traffic and sales.
• Report on the performance of marketing strategies, analyze data, and make recommendations for improvement.
• Source and recruit potential vendors to expand the marketplace's product offerings.
• Analyze market trends and consumer behavior to optimize product display and promotion strategies.
• Stay updated on industry trends, emerging technologies, and best practices in e-commerce and online marketing.

Job requirements:-

• Minimum diploma in Advertising/Media, Mass Communication, Marketing, E-commerce, or equivalent.
• Proven experience in e-commerce operations, preferably in a marketplace environment.
• Proficiency in e-commerce platforms such as Shopify (an advantage).
• Strong understanding of online marketing techniques and social media platforms.
• Strong written and verbal communication skills in English and Bahasa Malaysia; proficiency in Mandarin is highly advantageous.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to interpret data and draw actionable insights.
• Creative thinker with a keen eye for gift design aesthetics.
• Organized and able to work independently.
• Ability to multitask, prioritize tasks effectively, and thrive in a fast-paced environment.
• Able to work a 5 1/2-day workweek.
• Must be able to commute to our office at Petaling Utama Avenue with own transport.
• Full-time, permanent position.

Compensation & Benefits:-

• Customer Service's basic salary ranges from RM2,500 to RM3,500 per month, based on experience and capability.
• E-commerce Executive's basic salary ranges from RM3,000 to RM4,000 per month.
• EPF, SOCSO, EIS, OT, OT Meal allowance, Attendance allowance, Medical allowance, Annual leave, Performance bonus, Company trips included.
• Employee discounts on company products.
• Flexible work arrangements.
• Opportunities for promotion.

Working hours:-

• Monday to Friday: 9:30 am to 6:30 pm
• Saturday: Early release at 4:30 pm if tasks are completed
• Sunday: Closed
• Public Holidays: Off

Working Location: Petaling Utama Avenue, Jalan PJS1/50, Petaling Jaya, Selangor, Malaysia (Within a 10-minute driving distance from Sunway, Subang, and Old Klang Road).
Interested candidates are invited to apply via our online application form below. Only shortlisted candidates will be contacted for an interview.